Sprint, great service until you have to deal with customer service! (Updated)
Here is an update from my earlier post. Never received a response from the “Customer Escalation Support Team.” So I decided to push my luck and call again.
Talked with a really nice lady name Shannon today. Explained my situation and frustration at the lack of response. She was able to refund the charge, block future charges, and was very pleasant to deal with on top of it all. Took less than 7 minutes from the time that I started calling to finish. If only Sprint could clone her, they might have more customers.
I guess the morale of the story is if the first agent you talk with isnt helpful, just hang up and try again. As a side note calling in the early afternoon seems to lead to short wait times.