Sprint Customer Service and Cylon LLC Final Chapter (Hopefully)
In the continued saga of my effort to remove charges from third party SMS company, Cyclon, LLC, that I mentioned in my last couple of blog posts (1, 2, 3) I may have finally reached a resolution.
When I called Sprint I was extremely fortunate to reach and agent named Lisa. She was able to remove the charges from my bill and then blocked any bills from other third party SMS companies for other lines on my account. However, to stop the bills for Cylon she mentioned something that may be helpful to others calling, “Opt Out”. Lisa mentioned that she had just learned from another customer service agent that you need to “Opt Out” and block to prevent charges to an account that may have already “subscribed” to one of these fraudulent services. Hopefully this is the last call I will have to make related to this issue.
So the keywords for anyone getting ready to call Sprint on this issue are Opt Out and Block.
Opt Out and Block from my accounts for these fradulent charges.
Ok, I really think we need to set the record straight. My 11 year old son purposefully signed up with this company for some cheat codes. Little did I know until I was able to speak to one othe customer service reps at Cylon LLC. I was explained to that this service is voluntary. That’s it. A person needs to put their cell phone number into the main website that the service is originating from. A text message is sent back to the cell phone, where it is then entered back into the website. That’s it, plain and simple. I understand now that they are NOT a scam. I got a confession out of my boy, and know with an assurance that the company is on the up and up. Anyone out there that “claim” that they never entered their number into one of their websites are LYING. Stop the lies. How would any of you out there appreciate if someone spread lies about your company, and it went bankrupt? You need to take a long look at yourselves people. A long look.
I agree that this company MAY have some sort of legitimate business, but the experience of a vast majority of “customers” is that this business is pure scam. No, my mother in law didnt sign up for a video game website and didnt type in any code. In my last conversation with Sprint, the customer service agent wasnt surprised to hear about Cylon, LLC. Seemed like a pretty common occurrence.
There have been charges from this company on one of out agency phones by an employee who DEFINITELY did not sign up for this service. Last month I cancelled her “subscription” both by phone and online but low and behold this month there is yet another charge. S-C-A-M
Let me set my record straight. I got a text message 38146 and did nothing but delete it. A charge of $9.99 appeared on my next bill (plus surcharges and tax for a total of $11.48 extra). I did not enter my cell phone number into their site nor respond to the text. Cylon LLC is a rip off and cheat, plain and simple.
I just reported the scam to my attorney general.
They may very well be a “legitimate” company, and everybody may very well be giving their phone number to this company, but if you do a Google search of this issue there are SO MANY complaints there is very strong indication that the company is using surreptitious methods that lack true transparency to gain cell phone numbers, and often from unsuspecting kids. Following up some Google hits I discovered they are posted on gamer cheats sites like the unofficial gamer cheat site for Club Penguin (NOT the official Club Penguin site) a site used by preteens. Yes, parents need to tell their kids not to give out personal information, but the company also has a certain business ethics responsibility to explain what will happen when you give them your phone number. And they need to disclose this information clearly. That’s not happening.
This is a scam! Scam, scam scam! Any civil lawyers reading this should consider starting a class-action lawsuit.
I do not believe I did anything at all to receive charges, and was certainly not informed of a $10 per month charge.
Those defending the actions of this company clearly work for the company.
Seriously, they should be sued for fradulently charging people for something they haven’t signed up for. But is there a regulation in that type of field?
I just found the charges on my phone and i talked to three friends it was on their bills and they didnt know it.I didnt request the service neither did they. it must be nation wide since i live in indiana.My provider did take the charges off and put a block on my phone but you have to ask them.
What a scam,sad part is by the time they catch up with them they will have scammed millions.Shame on the providers for letting this happen